Points of Culture
I am committed to the Vision, Mission, Goals, Rules and Values of
ExtendedStayHomes.com, its current and future team, its clients and
customers at all times. I always recommend the products and services of
ExtendedStayHomes.com prior to going outside the company.
I accept that I am truly responsible for my actions and outcomes and own
everything that takes place in my properties, my work and my life.
I believe in the Fair Housing Act and follow the guidelines for Equal
I always speak the truth. What I promise is what I deliver.
I only make agreements I am willing to keep.
I take responsibility for responses to my communication.
I always maintain a “first come, first serve basis” when renting to
I communicate any potential broken agreements at the first opportunity.
I always speak positively of my fellow clients, guests and
ExtendedStayHomes.com in both public and private.
I always apologize for any upsets first…and then look for a solution.
I will respond to all guests and potential guests' questions or requests,
property problems or complaints immediately upon notice.
I will always attempt to resolve any property maintenance or furnishing
issue the same day and always within 24 hours.
Superior Customer Service
I understand the value of a satisfied customer guest and their referrals.
I will always try to satisfy a guest. A satisfied guest will give positive
testimonials and will refer their friends, family and business associates.
I believe the customer guest is always right.
I always maintain an accurate inventory list of furnishings. I understand
the importance of maintaining quality and quantity of all furnished items. I
will immediately clean, repair, replace or upgrade all furnishings which are
soiled, stained, broken, torn, missing, worn, misshapen or non-coordinating.
I routinely perform property inspections. I will always make improvements to
the exterior building and grounds, interior walls, ceilings, floors,
windows, fixtures, appliances and furnishings.
I understand the real estate credo of Location, Location & Location. I will
always perceive properties to be in excellent locations if it is suitable
for my family's residence.
I always deliver products of exceptional quality that add value for the long
term. I look for ways to do more with less and stay on a path of constant
and never ending improvement and innovation.
I empathize and understand the stress and uncertainties of our guest's
relocation. I will always be flexible and accommodating to my guests needs.
I will offer flexible lease terms and conditions, offering minimum 30 day
stays and lease terminations with 30 days notice. I believe a guest shall
always have the right to stay in the property until the guest notifies me
that they do not need their temporary housing any longer. I will always get
a guest's termination request prior to re-renting their furnished property.
When a guest terminates their occupancy, I always view it as another
satisfied customer and an opportunity to receive a testimonial or referral.
I will always provide move-in conveniences for the guest. All utilities,
services and special requests will be arranged and set up prior to the
guests' occupancy date.
I am willing to learn from my mistakes. I am always striving to learn,
grow, innovate and master in order to maintain my property's premier
I understand that all guests do not maintain the same level of care to the
furnishings and that I am not emotionally attached to these furnishings it's
just a business.
I always look to the system for a solution.
I look for a system solution rather than a people solution.
I follow the system exactly until a new system is introduced.
I suggest system improvements at my first opportunity.
I am consistent in my actions so that ESH, my guests, vendors and service
providers can feel comfortable in dealing with me at all times.